JOB SUMMARY: To lead the retail sales efforts by directly overseeing the operation of multiple retail stores in order to maximize store performance, financial results, and customer and employee satisfaction.

Direct Reports: Store Managers

Indirect Reports: Assistant Store Managers, Retail Shift Leaders and Retail Store Associates.

ESSENTIAL JOB FUNCTIONS:

• Successfully lead and collaborate with assigned retail stores to achieve overall departmental budgets and company goals.
• Ensure compliance of store management with company policies, procedures, and standards.
• Train and motivate store management in the areas of leadership, staffing, profitability, productivity, customer service, safety, and loss prevention.
• Recruit and hire for retail manager vacancies. 
• Address performance issues with management staff.
• Ensure financial success of assigned stores.
• Monitor all productivity standards, store inspections, scheduling, and administrative functions.
• Analyze daily & monthly sales reports and review with store management.
• Ensure a high level of excellence in store appearance: visual merchandising, stock levels, housekeeping, and employee dress code.
• Ensure accuracy and timeliness of payroll data, daily reports, monthly reports, safety reports and requested reports from Store Managers.
• Complete training and on-boarding for all new retail store managers.
• Comply with GICO’s policies, rules, and regulations for Loss Prevention.
• Maintain accurate and well-organized records.
• Monitor customer service given by staff.
• Conduct required management meetings.
• Evaluate store performance with managers during weekly store visits, assign priorities for improvement to store managers.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.

ADDITIONAL RESPONSIBILITIES: 

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• Bachelor’s degree preferred.  A combination of education and experience may be substituted for required education at 1 year per year of education (with High School diploma or GED).  
• 5 years in retail setting preferred.
• 3 years retail management, multi-unit experience preferred.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Must be 21 years old.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.  

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Commitment to our Mission and Live the Values
• Results Driven
• Customer Focus
• Hiring/Staffing and Motivates
• Self-Knowledge
• Critical Thinking

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.
• Excellent verbal and written communication skills. 
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Ability to read, analyze and interpret financial reports and documents.
• Good verbal and written communication skills.
• Strong organizational and time management skills.
• Interpersonal skills: able to work well with a wide range of people.
• Excellent customer/contributor service and employee relation skills.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Good follow-through on projects and deliverables.
• Good problem-solving skills.
• Multi-tasking skills and abilities.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.

PHYSICAL REQUIRMENT: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching for long periods of time; occasional squatting, kneeling, stooping, crouching, crawling; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, smelling and visual acuity.
• The ability to push, pull or lift 50 pounds with assistance. 
• Employee is required to operate a computer, and handle textiles and donated goods.  The employee must be able to move stock onto or off shelves.  
• This is considered a safety sensitive position. No level of impairment from drugs, alcohol or prescription medications will be acceptable while performing the essential functions of this job.

WORK ENVIRONMENT:

• Works in climate-controlled retail or production environment most of time but may be exposed to airborne particles such as dust, mold, dirt, and pollen as well as heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays, and blackout periods which may vary from week to week.
• Frequent travel required.
• Moderate noise level.
• Works 40 hours per week or more when required.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position